Refund & Returns Policy – Celtic Dress Design

When you order a custom made costume from our website, we will create a unique Irish dance costume according to your specific dimensions and requirements. After accepting our terms and conditions and paying the deposit, a binding contract will be concluded and you will no longer have the ability to cancel your order.

Specification changes can be accepted up to 4 weeks before the estimated delivery date of the order; thereafter, any changes are subject to a fee. If a dress is faulty or does not match your specification, you should:

  • Contact me immediately by email at  .
  • Do not wear the costume.
  • You may be required to send photographs prior to the return of the costume.
  • The costume must be returned in its original condition and in its original packaging.

If it is agreed that there is a fault, the costume will be fixed and returned free of charge.

If it is agreed that the costume has not met the required specification, a new costume will be made and delivered free of charge.

Please note that, due to the bespoke nature of the costumes we create, the statutory cooling off period that protects online purchases is not applicable.